Privacy Policy • Billora

Who We Are (Data Controller)

Billora
6530 Garfield St, Hollywood, Florida 33024, United States

Scope

This policy applies to our website, checkout, and customer support channels. It does not cover third‑party sites that we link to.

Information We Collect

Contact & Order Data: name, email, order details.
Payment Confirmation: from our processor (Stripe & Whoop). We do not store full card numbers.
Technical Data: IP address, device, browser, pages viewed, referral URLs.
Cookies/Similar Tech: essential, analytics, preference, and (with consent) marketing cookies.
Support Content: messages and attachments you send us.

How We Use Information (Purposes & Legal Bases)

Contract: process orders, deliver downloads, provide support.
Legitimate Interests: site security, fraud prevention, analytics, service improvements, customer communications.
Legal Obligations: record‑keeping, tax, regulatory compliance.
Consent: email marketing and non‑essential cookies (where required).

Sharing & Processors

We share personal data with service providers who process data on our behalf, including:

Payments: Stripe & Whoop (payment processing and SCA/3D Secure).
Hosting/CDN: to deliver our website and downloadable files.
Analytics & Error Monitoring: to improve performance and reliability.
Email/Support: to send order confirmations and respond to requests.

We do not sell personal data.

Retention

We retain data only as long as needed for the purposes above and to meet legal obligations. Retention periods vary by category (e.g., tax records may be kept for a number of years as required by law).

International Transfers

Where data is transferred outside your jurisdiction (e.g., UK/EU), we rely on appropriate safeguards such as Standard Contractual Clauses and supplementary measures.

Your Rights

Access a copy of your data
Rectify inaccurate data
Erase data (subject to legal limits)
Restrict or object to processing
Data portability (structured, commonly used format)
Withdraw consent at any time (for consent‑based processing)

Submit requests via support@billora.shop. We may verify your identity and respond within 30 days where applicable.

Cookies

We use essential cookies for core functionality and, with consent, analytics/marketing cookies to understand usage and improve experiences. You can manage preferences in our cookie banner or your browser settings.

Security

We apply technical and organizational safeguards (encryption in transit, access controls, monitoring). Payments are processed by Stripe & Whoop using industry‑standard security. No method is 100% secure; please protect your account email and devices.

Children

Our services are not directed to children. If you believe a child provided personal data, contact us to request deletion.

Changes to This Policy

We may update this policy. Material changes will be highlighted on this page with a new “Last updated” date.